Access Your Account
You may want to log into your account to purchase products, to check order status, to set up a monthly autoshipment or to use points you’ve earned by being an Independent Affiliate on a monthly autoshipment. Please scroll down for instructions for each of these steps.
Log Into Your Account
The login steps are different for Retail / Preferred Customers and for Independent Affiliates.
RETAIL / PREFERRED CUSTOMER LOGIN:
Click on the LOGIN button in the upper right corner
Customer accounts remain active as long as products are purchased at least once every six months. If your account is no longer active, or if you are having problems accessing it, please call Gano Excel Customer Care at 626-338-8081 Monday through Friday 8am to 5pm PST.
NOTE: The Customer Care Representative may need the Affiliate ID number of your Enroller, which is 8397750 (enroller name is Rick Frey with RS Health Solutions).
INDEPENDENT AFFILIATE LOGIN:
Go to www.us.ganoexcel.com
Enter your Affiliate ID
Enter your Password
Affiliate accounts remain active as long as products are purchased at least once every six months. If your account is no longer active, or if you are having problems accessing it, please call Gano Excel Customer Care at 626-338-8081 Monday through Friday 8am to 5pm PST.
NOTE: The Customer Care Representative may need the Affiliate ID number of your Enroller, which is 8397750 (Enroller name is Rick Frey with RS Health Solutions). If they need to set up a new affiliate account for you, and ask “which leg” you should be set up on, please tell them “left leg”.
Change Your Affiliate Autoship Order
One of the biggest perks of receiving a monthly autoshipment (besides having your GanoCafe products delivered every month and not running out), is that you earn points you can use for free products! Plus, if you are building a Gano Excel Affiliate Business to earn income sharing these great products, being on an autoshipment helps you qualify to receive commissions.
Ready to change the products on your next autoship order? Or do you want to set up an autoship order or cancel one? Be sure to make any changes at least 3 business days before your order is scheduled to ship out.
Go to www.us.ganoexcel.com or call Gano Excel Customer Service at (626) 338-8081.
Enter your Affiliate ID
Enter your Password
(if you cannot access your account, or don’t remember your ID number or password, call Gano Excel Customer Support at (626) 338-8081)
On left menu bar, click on Autoship, then on View Profile.
You can either modify what you are receiving or cancel your autoship order.
To cancel your autoship order, click on the red button in the upper right corner: DELETE AUTOSHIP PROFILE.
To modify your order, click on IV. Autoship Items.
If you choose the EDIT icon, you can modify the quantity of what you are receiving (if you no longer want to receive this item, click the trash can icon):
If you choose the ADD icon, you can add different items to your order. Just be sure to press the SUBMIT button after you have entered the quantity of each item you want to add.
If you cancel your autoshipment and want to re-start it at a later date, you can either call Customer Service at 626-338-8081 or you can log into your account and add in a new autoshipment profile.
Redeem Reward Points for Free Products
Rewards are so very cool! When you are an Independent Affiliate on a monthly autoshipment, you will automatically earn reward points. And if you have preferred customers purchase, or other affiliates enroll under you, you will earn more points. And they are so fun to redeem!
When you redeem rewards, you will still pay for shipping. So a great way to save is to order multiple free products at one time, as long as you have enough points to do so.
1) Log into your Affiliate account (see instructions above).
2) Click on the ME choice on the left menu bar:
3) Select My Rewards from the next menu:
4) Click on Start Redeeming (you can also review past rewards you have redeemed by clicking on View Redeem Log):
5) Choose the products you want to redeem, click on the shopping cart icon and follow the prompts to have your order shipped to you:
If you have questions about these steps or would prefer to have a live person assist you, call Gano Excel Customer Care at 626-338-8081 Monday through Friday 8am to 5pm PST. You can also call/email us at (858) 255-0414 or firstname.lastname@example.org. (We can’t help you with your login information, but we can answer general questions.)
Rick & Shana
Changing Lives One Sip at a Time